This free course was created and made available by Dr. Henry Neave. Read more about his remarkable contributions to the Deming philosophy.
Dr. Henry Neave created 12 Days to Deming as a structured introduction to the work and teachings of Dr. Deming. The course challenges established thinking and examines how the principles can be applied to organisational improvement.
Dr. Neave was the W. Edwards Deming Professor of Leadership and Management at Nottingham Trent University Business School in the United Kingdom. He received the ASQ Deming Medal in 2001, is an Honorary Fellow of the Chartered Quality Institute, and wrote The Deming Dimension. He also worked alongside Dr. Deming at many four-day seminars and later conducted seminars internationally.
Learning outcomes
Who should study 12 Days to Deming?
- Newcomers and all who want to learn more about Dr. Deming's philosophy and guidance
- Anyone who wants to improve themselves or their organisation
- All those who have attempted improvement activities but not got the results expected
What are the learning outcomes?
- An understanding of Dr. Deming's guidance and how to apply it to your organisation to achieve improvement for customers, suppliers, and employees
- A paradigm shift in thinking that enables improvement and a more robust and resilient organisation driven by a win-win mindset
- A deep understanding of how to achieve organisational excellence
- A plan to transform your organisation and yourself
Join the online study group
The Geelong Quality Council runs a free online study programme based on 12 Days to Deming. Participants complete the course material independently and discuss each day in weekly facilitated sessions. Dr. Jackie Graham contributes as a mentor.
Enrolments are accepted throughout the year. Visit the Geelong Quality Council website for information about the next intake and how to enrol.
Course endorsements
This course builds knowledge and understanding, enabling the participant to make real change and to achieve improved outcomes.
Dr. Jackie GrahamAustralia
Finally—a sorely needed authoritative, definitive, robust summary of W. Edwards Deming's philosophy that will stand the test of time.
Davis BalestracciUnited States
This was a fantastic course. I couldn't believe how well the whole thing was presented, and it made learning relatively easy. There are plenty of hands-on activities, and some surprising outcomes which challenged some things I thought I understood. The course challenges us to really think, rather than skimming through material and ticking a box, and the reward is a real appreciation of the content, an understanding of Deming's teachings, and an insight into putting them into practice.
Richard HamiltonAustralia
I have found that 12 Days to Deming has provided me with not only an effective but also an efficient route to deeper understanding and useful knowledge about Dr. Deming's theories. It accelerates such understanding because it is derived from the direct experience of Professor Henry Neave who can be justifiably termed a Subject-Matter Expert. My work is focused on getting safer work through introducing people to the concept of better work. This is achievable through understanding better the effectiveness of taking an approach to management that is informed by the wisdom of Dr. Deming. 12 Days facilitates this superbly.
Charles TortiseNew Zealand
How to begin 12 Days to Deming
A quick look
The course material
One further item
Course content
| Part | Download | |
|---|---|---|
| Part A | Please start here | Download |
| Part B1 | Workbook for Days 1 to 3 | Download |
| Part B2 | Workbook for Days 4 to 6 | Download |
| Part B3 | Workbook for Days 7 to 9 | Download |
| Part B4 | Workbook for Days 10 to 12 and Optional Extras | Download |
| Part C | Front cover sheets for binders | Download |
| Part D | Day 1: The Overture and the Deming Story | Download |
| Part E | Day 2: The Experiment on Red Beads | Download |
| Part F | Day 3: Understanding Variation & the Funnel Experiment | Download |
| Part G | Day 4: The Joiner Triangle and the 14 Points (Part 1) | Download |
| Part H | Day 5: The Joiner Triangle, the 14 Points (Part 2), and the Deadly Diseases | Download |
| Part I | Day 6: Gallery Furniture and Other True Stories | Download |
| Part J | Day 7: The Obstacles: Targets, Appraisals, Quotas, etc. | Download |
| Part K | Day 8: A New Climate | Download |
| Part L | Day 9: A System of… Profound Knowledge | Download |
| Part M | Day 10: A System of Profound Knowledge (Parts A and B) | Download |
| Part N | Day 11: A System of Profound Knowledge (Parts C and D) | Download |
| Part O | Day 12: Bringing It All Together—and Making It Happen | Download |
| Part P | Appendix | Download |
| Part Q | Contributions from Balaji Reddie | Download |
| Part R | References and Sources | Download |
| Part S | Optional Extras | Download |
| All Parts | Combined ZIP archive containing all of the course content | Download |
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