Registration is currently paused as we review this training for later in 2024.
Training & education

Quality in Healthcare: Practical Skills

Quality in Healthcare: Practical Skills has been specially developed for healthcare providers by some of New Zealand's leading healthcare quality management consultants. This course provides the key concepts of quality management and their application to healthcare together with practical skills and tools.

By the end of the course, participants will be compulsive problem solvers, have greater job satisfaction, be effective team members, constantly be seeking better ways of doing things and working on process improvements. These outcomes result in increased efficiencies, improved risk management, and improved service to internal and external customers.

Quality training for healthcare workers

Recognising the special nature of quality management in healthcare, we have established this practical introduction to quality for the healthcare sector.

The major approaches to quality management systems for healthcare and essential problem-solving tools for quality improvement are studied. The course culminates in the student using their learning to undertake a quality improvement project in their workplace to consolidate their learning and demonstrate their new skills.

Our experienced tutors have backgrounds in both quality management and healthcare. Healthcare quality management practitioners have been selected to present and tutor in their areas of expertise for this course.

Quality and risk concepts
Seeing through the customer's eyes
Effective team skills
From quality costs to process improvements
Managing quality with systems
Planning framework for managing quality and risk
Quality tools for the process improvement journey
Finding causes and variability on the diagnostic journey
Basing decisions on data
Exploring the certification process
Continuous quality improvement
Quality improvement project
Frequently asked questions

Who will benefit from this course?

The course is designed to meet the needs of both beginners and those with some experience. The course will be beneficial for organisations seeking to train staff in the philosophy of continuous quality improvement. Those who do not already have a knowledge of quality concepts and skills will especially benefit. In particular, the course will benefit members of work based quality improvement teams and quality representatives.

What does the course cover?

The course is diverse and covers topics including: quality basics, managing risk in the health sector, the costs of poor quality, teamwork for quality, quality tools, measuring quality, learning from others, managing quality with systems, planning for quality, and continuous improvement.
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