Training & Education

Quality in Healthcare: Practical Skills

Make an enquiry
Rate on registration Training rates
Quality in Healthcare: Practical Skills has been specially developed for healthcare providers by some of New Zealand's leading healthcare quality management consultants. This course provides the key concepts of quality management and their application to healthcare together with practical skills and tools.

By the end of the course, participants will be compulsive problem solvers, have greater job satisfaction, be effective team members, constantly be seeking better ways of doing things and working on process improvements. These outcomes result in increased efficiencies, improved risk management, and improved service to internal and external customers.

Quality in Healthcare: Practical Skills

Quality training for healthcare workers

Recognising the special nature of quality management in healthcare, we have established this practical introduction to quality for the healthcare sector.

The major approaches to quality management systems for healthcare and essential problem-solving tools for quality improvement are studied. The course culminates in the student using their learning to undertake a quality improvement project in their workplace to consolidate their learning and demonstrate their new skills.

Our experienced tutors have backgrounds in both quality management and healthcare. Healthcare quality management practitioners have been selected to present and tutor in their areas of expertise for this course.

Learning outcomes

Quality and risk concepts
Seeing through the customer's eyes
Effective team skills
From quality costs to process improvements
Managing quality with systems
Planning framework for managing quality and risk
Quality tools for the process improvement journey
Finding causes and variability on the diagnostic journey
Basing decisions on data
Exploring the certification process
Continual quality improvement
Quality improvement project

Frequently asked questions

Who will benefit from this course?

The course is designed to meet the needs of both beginners and those with some experience. The course will be beneficial for organisations seeking to train staff in the philosophy of continuous quality improvement. Those who do not already have a knowledge of quality concepts and skills will especially benefit. In particular, the course will benefit members of work based quality improvement teams and quality representatives.

What does the course cover?

The course is diverse and covers topics including: quality basics, managing risk in the health sector, the costs of poor quality, teamwork for quality, quality tools, measuring quality, learning from others, managing quality with systems, planning for quality, and continuous improvement.
Have another question?
Get in touch with us to have a chat about which training options are right for you and your organisation.

Need help choosing the right quality training?

Make a training enquiry or contact us to get started.
Make an enquiry Contact us
Explore quality training
Diploma in Quality Assurance Diploma in Quality Assurance
The diploma covers quality fundamentals and explores the tools and techniques needed to develop and implement a quality approach in a business.
Internal Auditor training Internal Auditor training
Ideal for those with basic quality management knowledge, this course equips participants with the skills needed to conduct ISO 9001 internal audits.
Lead Auditor training Lead Auditor training
Designed for those with strong quality management backgrounds, this course prepares participants for involvement in first, second, and third-party audits.
Quality Assurance in Construction Quality Assurance in Construction
This workshop boosts productivity and process quality in the construction sector, ensuring that projects meet standards and are fit for purpose.
Lean/Six Sigma Lean/Six Sigma
Led by certified Master Black Belt trainers with Lean and Six Sigma expertise, participants gain knowledge and can apply for national certification.
12 Days to Deming 12 Days to Deming
Study Dr. Deming's teachings in this internationally acclaimed, self-paced course designed to deepen your understanding of quality improvement.
Managing Integrated Systems Managing Integrated Systems
This workshop teaches participants how to effectively manage integrated management systems to enhance an organisation's performance.
Environmental Management Systems Environmental Management Systems
This workshop explores business sustainability and teaches participants how to implement ISO 14001 environmental management systems.
Excellence for Quality Managers Excellence for Quality Managers
Designed for business owners aiming to boost performance, this workshop helps participants create action plans to drive business growth and success.
Quality Management: Practical Skills Quality Management: Practical Skills
Learn practical quality applications in this course to improve efficiency, reduce risks, and enhance products and services in an organisation.
Quality in Healthcare: Practical Skills Quality in Healthcare: Practical Skills
This course has been specifically developed for healthcare providers seeking improved ways of working on process improvements.
Home Training & Education Quality in Healthcare: Practical Skills
Back to top