Registration is currently paused as we review this training for later in 2024.
Training & education

Quality Management: Practical Skills

Quality Management: Practical Skills has been specially developed to provide a practical introduction of quality to the workplace. Understanding the importance of quality can advance careers and empower employees with a knowledge of how this vital component is key to business success.

Many organisations have used this course to inspire their employees with a positive culture and equip them with skills—where quality words are put into action rather than just talked about. Understanding the role of quality management in your organisation will provide you with a better understanding of the relationship between quality, customers, and business success.

Learning outcomes

If you are interested in knowing more about the importance of quality in your organisation, and your own personal development, then this course is for you.

This course has been developed to provide a practical introduction to the basics of quality management. You will gain understanding of the systems management approach to quality and acquire skills in using the quality improvement tools and give you confidence to participate in your organisation's quality journey.

Understand how quality management relates to your role within the organisation
Understand how you can contribute to ensuring that processes and procedures in your workplace become effective tools to improve both quality and productivity
Be skilled in problem solving and able to apply these skills to quality improvement projects in your organisations
Have greater job satisfaction
Be an effective team member
Constantly seek better ways of doing things and improving processes
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